Shipping & Returns
Shipping Policy
At Your Crop Box, we're committed to delivering the freshest seasonal produce from the Granite Belt and surrounding regions straight to your door.
Delivery Days
We currently offer weekly home deliveries on selected days throughout Brisbane, Redlands and surrounding areas.
Your delivery day will be confirmed when you place your order.
Delivery Areas
We currently deliver to selected suburbs across Brisbane, Redlands and surrounding areas. If you're unsure whether we deliver to your location, please contact us before ordering.
Delivery Fees
Delivery fees are calculated at checkout and may vary depending on your location.
Freshness Guarantee
All produce is hand selected and packed as close to delivery as possible to ensure maximum freshness.
As we source directly from local farmers, box contents will vary depending on seasonal availability.
Delivery Instructions
Please provide any delivery instructions during checkout.
As many products are perishable, we recommend someone is home to receive your order or that a safe, shaded location is provided.
Once delivered, responsibility for the order transfers to the customer.
Delays
While we always aim to deliver on time, delays may occasionally occur due to weather, traffic or circumstances beyond our control. If this happens, we'll keep you informed as soon as possible.
Return & Exchange Policy
At Your Crop Box, customer satisfaction is important to us.
Because we supply fresh food and perishable products, we are generally unable to accept returns or exchanges.
Fresh Produce
If you receive produce that is damaged, spoiled or not up to our usual standard, please contact us within 24 hours of receiving your order.
Where appropriate, we may offer:
-
A replacement product
-
Store credit
-
A refund
Photos of the affected items may be requested to help us assess the issue.
Non-Perishable Products
If a packaged product arrives damaged or incorrect, please contact us within 48 hours and we'll work with you to resolve the issue.
Order Issues
If anything is missing from your order or you've received the wrong items, please let us know as soon as possible so we can make it right.
Contact Us
If you have any questions regarding your order, please contact us at:
Email: seqproduce@csmlbinvest.com
We're a small family business and genuinely want every customer to have a great experience. If something isn't right, please get in touch and we'll do our best to resolve it promptly.